When the facts change, I change my mind. What do you do? -- John Maynard Keynes
Thursday, March 20, 2014
Next frontier for lean? How about government?
Next frontiers for lean | McKinsey & Company: "....lean operating principles were applied to service industries that had not previously thought of themselves as having factory-like characteristics. Consider these examples from the Quarterly during lean’s early forays into services: Retail banking - “Since it involves a physical process not unlike an assembly line, the handling of paper checks and credit-card slips lends itself readily to lean-manufacturing techniques. And their impact can be dramatic: the faster a bank moves checks through its system, the sooner it can collect its funds and the better its returns on invested capital.” Devereaux A. Clifford, Anthony R. Goland, and John Hall, “First National Toyota,” McKinsey Quarterly, November 1998, mckinsey.com."
Great, now who is going to apply lean operating principles to government? TweetFollow @johnmpoole