How Willful Ignorance Doomed HealthCare.gov - Clay Shirky - POLITICO Magazine: "Testing means seeing what works and what doesn’t, and acting on that knowledge, even if that means contradicting management’s deeply held assumptions or goals. In well-run organizations, information runs from the top down and from the bottom up."
When did the Obama administration stop listening? And I don't mean fund raising events, or Rose Garden or other photo-ops, I mean really listening. To the people.
Why did Snowden do what he did? The NSA and the government, as a whole, stopped listening, and even prosecuted whistleblowers.
Dysfunctional organizations, led by inepts and incompetents, wake up and wonder what happened and why.
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